Terms and Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Flatly (“we”, “us”, or “our”) concerning your access to and use of the Flatly: Roommate & Flat Share mobile application, website, and related co-living coordination services (collectively, the “Service”).

By downloading, installing, accessing, or using Flatly, you signify that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree with all of these Terms, you must immediately discontinue use of the Service.

1. The Flatly Service & Financial Disclaimer

Flatly is an organizational and household coordination tool designed to assist flatmates, roommates, and co-living groups in tracking shared expenses, scheduling rotating chores, managing shared shopping checklists, and communicating house rules.

IMPORTANT FINANCIAL DISCLAIMER: Flatly is NOT a bank, payment service provider (PSP), money transmitter, escrow agent, or financial institution. Flatly does not hold, transfer, transmit, or custody real funds between users. All mathematical calculations, debt simplifications, and balances provided by the Service are for informational and recordkeeping purposes only. Roommates remain solely responsible for verifying the accuracy of all recorded transactions and executing external settlements (e.g., via bank transfer or cash) directly between themselves.

2. Eligibility & Account Registration

You must be at least 13 years of age (or the legal age of digital majority in your jurisdiction, if higher) to create an account or use Flatly.

• Account Accuracy: You agree to provide truthful and accurate information when registering via Native Google Sign-In or email, and to keep your profile information up to date.
• Account Security: You are solely responsible for maintaining the confidentiality of your authentication credentials and for all activities that occur under your account. You must promptly notify us if you suspect any unauthorized access to your account.

3. Flat Creation, Membership & 6-Digit Invite Codes

When you create a household within Flatly, you become a member of that flat space. You can invite roommates using a unique 6-digit invite code or shareable URL.

• Shared Visibility: You acknowledge that any data you enter into a flat—including expense descriptions, payment logs, chore statuses, shopping items, and maintenance photos—will be visible to all other confirmed members of that specific flat.
• Code Confidentiality: You agree to share your flat’s 6-digit invite code only with individuals authorized to access your shared household. Flatly is not liable for data viewed by individuals who were provided a valid invite code by you or your flatmates.

4. Free Tier & Flatly Pro Subscriptions

Flatly offers both a generous free tier and an optional premium subscription (“Flatly Pro”):

• Flatly Free: Includes complete co-living management for one flat, unlimited roommates, expense splitting, debt simplification, chore rosters, shared grocery checklists, and standard AI assistance at zero monetary cost.
• Flatly Pro: Unlocks multi-home management, unlimited deep AI Copilot inquiries, smart receipt analysis, and priority export features.
• Free Trial & Billing: New Pro subscribers may receive a 14-day free trial. Pro is billed on an auto-renewing basis (monthly at $3.99/mo or annually at $29.99/yr) through Google Play Billing.
• Cancellation & Refunds: You may cancel your subscription at any time directly through Google Play Store > Payments & Subscriptions. Upon cancellation, you retain Pro benefits until the end of your prepaid billing period. Refund requests are subject to Google Play’s official refund guidelines.

5. Flatly AI Copilot Disclaimer

Flatly AI Copilot provides automated suggestions for household scheduling, polite roommate communication, and basic maintenance troubleshooting using artificial intelligence.

• Informational Only: AI outputs are generated automatically and should be evaluated independently. They do not constitute certified legal, financial, architectural, electrical, or plumbing advice.
• Safety Precaution: Never rely on Flatly AI for emergency maintenance situations involving gas leaks, electrical hazards, structural failure, or water damage. Always contact licensed professional contractors or emergency services.

6. Acceptable Use & Household Conduct

You agree to use Flatly in good faith and will not:

• Harass, intimidate, stalk, threaten, or defame your roommates or any other user.
• Post fraudulent, deceptive, or fictional financial debts to manipulate roommate balances.
• Upload content that is illegal, defamatory, pornographic, or infringes on copyright or privacy rights.
• Attempt to reverse engineer, decompile, extract source code, or disrupt the Flatly application or server infrastructure.
• Circumvent subscription checks, API quotas, or security authentication tokens.

We reserve the right to suspend or terminate accounts that violate these conduct standards.

7. User Content & Intellectual Property

• Your Content: You retain full ownership of any text, notes, photos, or receipts you upload to the Service. You grant Flatly a non-exclusive, worldwide, royalty-free license to host, store, and display that content solely to members of your flat for service operation.
• Flatly IP: The Flatly name, brand mark, application design, visual styles, codebase, and software architecture are the exclusive intellectual property of Flatly and its licensors, protected by international copyright and trademark laws.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, FLATLY DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ACCURATE, OR ERROR-FREE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FLATLY, ITS DIRECTORS, EMPLOYEES, OR PARTNERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR PERSONAL DISPUTES ARISING OUT OF YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR FIFTEEN UNITED STATES DOLLARS (US $15.00).

10. Account Deletion & Termination

You may terminate your account at any time directly through the Flatly mobile app (Settings > Profile > Delete Account) or via our web deletion portal at flatly.app/delete-account.

Upon deletion, your personal identity is removed from our systems in accordance with our Privacy Policy. We may suspend or terminate your access immediately, without prior notice, if you breach these Terms.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to conflict of law principles. Any legal disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh, subject to mandatory local consumer protection laws in your jurisdiction.

12. Updates to These Terms

We may modify these Terms at any time. If material changes are made, we will provide notice through the mobile app or by updating the effective date at the top of this document. Continued use of the Service after modifications constitutes acceptance of the updated Terms.

13. Contact Information

For questions or notices regarding these Terms, please contact us:

Flatly Legal Department
Email: support@flatly.app
Web: https://flatly.app